customer relations | Randall Reilly
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Article Marketing & Sales

7 red flags that mean your customers are ready to run

Customer churn is the antithesis to customer retention. When you gain customers at the same rate that you are losing them, your business growth slows considerably and can even contract. If you’re not already tracking your customer churn rate, you can find it with the equation below and have a benchmark to help you track […]

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Article Marketing & Sales

How To Gain Customer Loyalty Through Event Fun

General human behavior tells us that interests and priorities lie in two major areas: Entertainment & Value. And that deepening relationships is fostered by common goals and shared experiences. This is true for professional relationships as well. Providing first value and then entertainment to a current or potential client is the best way to form […]